Research undertaken has recently demonstrated that the majority of E-Government services are underutilized by the Mauritian Population. This research has indicated two organizations – the Mauritian Police Force and the Mauritius Revenue Authority – are among the few organizations to run successful E-Government services. This research, through the use of qualitative research methods, undertook to identify the key success factors of these organizations with the view of advising the improvement of other E-Government services. The research was able to identify some of the success factors, but replicating those success factors in the short term will, in the opinion of the research team, prove to be very difficult. Accordingly, the research team undertook, by way of a focus group, to devise and propose an alternative approach to improve E-Government services. (127 words)
Keywords
E-Government,e-services,developing country,dissemination of best practice,information technology,qualitative research methods,Mauritius Revenue Authority,Mauritius Police Force
