To improve access to our financial products & services, we propose the creation and implementation of an AI-powered multilingual chatbot for our peer to peer lending platform, FinClub.mu. The chatbot, based on Large Language Models and also utilizing natural language processing (NLP), will serve as an assistant to help users of the platform navigate the platform, understand our processes and related financial procedures in Mauritius as well as answer any queries related to FinTech in Kreol Morisien, French and English languages.
The chatbot, designed to respond quickly and accurately to customer inquiries in the users preferred language, shall allow FinClub to provide personalised service, handle multiple customer queries simultaneously and thus provide faster responses 24/7 whenever customers need it. This will be useful for customers who need urgent help outside regular business hours and on the other hand, help FinClub drive lower costs for financial inclusion.
The project, spanning over 8 months, will entail a total estimated cost of MUR 1,304,600 comprising of research & development, testing. Implementation and maintenance. Besides, to improve access across the industry, FinClub envisages to provide the chatbot on a SaaS model.
Keywords
Financial products and services,AI-powered multilingual chatbot,peer to peer,natural language processing,fintech,SAAS Model
Language
English
Publisher
Mauritius Research and Innovation Council
Content Classification
Brief
Funding Agency(ies)
Mauritius Research and Innovation Council; Finance Club Ltd
