Investigating into the factors that influence the adoption of internet banking in Mauritius.
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25 November 2022
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This paper analyses the factors that influence the adoption of internet banking for the case of
Mauritius, the future IT-hub of Africa. Results based on the analysis of data relating to 200
respondents indicate that the mostly used services are inter account transfer, payment to other personal account, transfer to credit card account, recharge mobile phones among others. Comparing demographic variables of the internet banking users to the non-internet banking users, the analysis also reveals that there is no significant difference between the two groups of users with respect to age group and the education level of the respondents. This is, however, not the case for the mean monthly income. Using factor analysis to identify the factors affecting the adoption of internet banking in Mauritius, it was found that the most significant factor is ease of
use and that other important elements featured reluctance to change, trust and relationship in banker, cost of computers, internet accessibility, convenience of use and security concerns. Further analysis using cross tabulations suggest important statistical relationship between awareness, access to Internet facility, length of banking relationship, people working in the banking/finance sector, education level in the category ‘post graduate’ and also income group with the usage of internet banking.
Keywords
Internet Banking,Factors Affecting IB Adoption,IB in Mauritius,Policy Implications for Banks
